FAQs

1 How do I place an exchange request on Nyptra?
You can create a Return in three simple steps
A. Tap on MyOrders
B. Choose the item to be Returned
C. Enter details requested and create a Exchange Request

2 Why has my exchange return declined?
We only provide exchange with same product . Exchanging order product with different product is not allowed. We only provide exchange if there is any size or damage issue.

3 How does the (COD) Cash on Delivery payment option work?
Nyptra’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes.However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id.

4 Is there any other option except cash on delivery mode of payment?
e-Sewa & IME are the other two options available other than Cash On Delivery Mode of Payment.

5 What is Nyptra shipping policy?
We strive to deliver products purchased from Nyptra.com in excellent condition and in the fastest time possible. For all the subsequent purchases of Rs. 1999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 99 will be applicable to all orders under Rs.1999 outside KTM Valley.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
If you exchange an order delivered to you, order shipping charges will not be refunded.. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 99 will be levied on all orders, irrespective of order value.

6 Does Nyptra deliver product outside Nepal?
No. At this point, Nyptra delivers products only within Nepal
Cash On Delivery: In Major and Selected Cities.
e-Sewa or IME: All over Nepal

7 How can I get my order deliver faster?
If its urgent and you need your order faster than delivery time, you can contact us: +977 9864391291, we will try to deliver within 24 hours inside KTM valley and within 48 hours all over Nepal. Extra Rs. 49 will be charged for this service.

8 Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before its Processed.

9. What is Try and Buy Service?
This service entitles you to try-out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy service is a paid service, available on most of the products and inside KTM Valley Only. Try and Buy is only available on orders above Rs. 999. Terms of service may differ for a new customer. Try and Buy will not be available on Products On Sale.

10. How are orders placed on Nyntra delivered to me?
All orders placed on Nyptra are dispatched through our courier service partners all over Nepal.